Privacy Policy

Boba Bear – Paw Points

Privacy Policy

Last updated: 01/10/2025

1. Introduction

Boba Bear (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your information when you use the Paw Points Loyalty Program (“Program”).

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of information from you:

Personal Information

• Name
• Email address
• Mobile number
• Date of birth 

Transactional & Usage Data

• Purchase history and order details
• Paws earned and redeemed
• App and website usage activity
• Device information (type, operating system, version)

We do not collect or store your payment card details. All payments are processed securely by third-party providers (e.g., Apple Pay, Google Pay, or other payment gateways).

3. How We Use Your Information

We use your information to:

• Create and manage your Paw Points account
• Track and award Paws and rewards
• Communicate with you about offers, updates, and promotions
• Improve our products and customer experience
• Comply with legal obligations

We may also use de-identified or aggregated data for analytics and performance insights.

4. Marketing and Communication

If you opt in, we may send you marketing materials about promotions, offers, or new products.
 You can opt out anytime by:

• Selecting “unsubscribe” in any marketing email,
• Adjusting your app settings, or
• Contacting us at contact@bobabear.com.au.

5. Sharing Your Information

We may share your personal information with:

• Trusted service providers who help operate our loyalty system, app, marketing, or analytics,
• Cloud hosting or data storage providers,
• Legal authorities, if required by law.

We will never sell or rent your information to third parties.

6. Data Storage and Security

We take reasonable steps to protect your personal information using encryption, secure servers, and restricted access.

While we do our best to protect your information, no online system is completely secure. You share your information at your own risk.

7. Access and Correction

You can access or update your personal information anytime by:

• Logging into your Paw Points account, or
• Contacting us at contact@bobabear.com.au.

We will respond to requests within a reasonable time.

8. Data Retention

We keep your data only as long as needed for the purposes outlined above or as required by law.
If your account is deleted or inactive for more than 24 months, we may anonymise or permanently delete your data.

9. Children’s Privacy

The Program is not intended for children under 16 years old without parental consent.
 If we learn that we have collected information from a child without consent, we will delete it immediately.

10. International Data Transfers

Your data may be processed or stored on servers located outside Australia (for example, with global cloud providers).
 We take reasonable steps to ensure that any overseas data handling complies with Australian privacy standards.

11. Contact Us

For any privacy questions, complaints, or access requests, please contact:

Boba Bear
 ? Email: contact@bobabear.com.au
 ? Website: www.bobabear.com.au
 ?Store locations available at: www.bobabear.com.au/locations

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be available on our app and website and will take effect immediately upon publication.

✅ Compliant With:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles
• Apple App Store & Google Play data disclosure standards